Return Policy

If you wish to return or exchange your purchase, please know that the time period begins the day your invoice is printed. After 20 business days from the invoice date a sale is considered final. After this 20 day period all orders are subject to a restocking fee.

In order to start the return process, please call us to receive an RA number, or email us at sales@greenhulkstore.com.
 

1. Call GreenHulk PWC Performance Store for an RA #.
2. If applicable, provide all documented evidence of damage & reason for return.
3. GreenHulk PWC Performance Store representative will provide you with an RA# for an approved return.
4. Please write this RA# on the outside of your return, and “Attention: GreenHulk PWC Performance Store Return.”
5. We will process your return and contact you confirming your return or exchange.

All returns and refunds are for the amount charged to the customer at the time of receipt.

Shipping methods for standard orders are UPS Ground service or USPS.

In some cases items may be on backorder with the manufacturer and may take longer than 5-10 business days. You will be notified by a sales representative if this is the case. Backorders are shipped automatically if less than 30-days from original order date. We will verify, by telephone or email, any backorders held over 30-days before shipping.

Merchandise damaged in shipping must be returned to our shipping department within 14 days of the invoice date. Therefore, please inspect all boxes upon delivery. All damage claims are to be reported to the freight carrier. All returns must have a Return Authorization Number. In order to acquire an RA number, please contact our sales department at email sales@greenhulkstore.com. Please have images ready of the damaged shipping box and items for review.

Please also document damage to all areas of shipping packaging and product (if opened). This will help us to quickly process damaged merchandise returns.

Bulky/Heavy items may be charged at a higher shipping rate and shipping charges will be quoted after checkout. If your order includes an oversized item we will reach out to collect additional shipping funds. In most cases these products will be marked on the product page.

Bulky/Oversized items include, but are not limited to: Bigfoot Trailers & accessories, Stand Up Paddleboards, Coolers, Fishing Racks, Floating Docks, Beach Dollies, Trailers, Lifting Slings, Stands. etc.

Merchandise damaged in shipping must be returned to our shipping department within 14 days of the invoice date. Therefore, please inspect all boxes upon delivery. All damage claims are to be reported to the freight carrier. All returns must have a Return Authorization Number. In order to acquire an RA number, please contact our sales department at email sales@greenhulkstore.com. Please also document damage to all areas of shipping packaging and product (if opened). This will help us to quickly process damaged merchandise returns. Customer is responsible for shipping fees & charges unless otherwise stated by GreenHulk PWC Performance Store.

All items are subject to a restocking fee after 20 days from initial invoice date. Please note that this date does not start on the day you receive your order, but on the actual invoice document. All orders beyond this date are subject to a 20% restocking fee.